Are all Bloom Souq products handmade?
Not all products are handmade from start to finish. Our candles and wax hangers are hand poured, while many of our cups, glassware, and decorative objects are individually hand decorated and finished by hand.
Will my item look exactly like the product photos?
Because many of our pieces are hand decorated or individually finished, slight variations in colour, detail placement, and appearance may occur.
Are all pieces identical?
No. Each piece is individually finished, giving it its own character and subtle differences.
What materials do you use?
Materials vary by collection and may include glass, ceramics, wax, gemstones, ribbons, and other decorative elements.
Are your candles hand poured?
Yes. Our candles are hand poured in small batches and individually finished.
Are your wax hangers hand poured?
Yes. Each wax hanger is hand poured and finished individually.
Are your candles and wax hangers scented?
Yes. They are infused with fragrance and designed to gently scent small spaces.
Do you offer seasonal collections?
Yes. We create seasonal pieces throughout the year, including collections inspired by occasions such as Ramadan, Eid, Christmas, Easter, and other celebrations.
Do you offer gift options?
Many Bloom Souq pieces are suitable for gifting and may be available as part of curated gift selections.
How should I care for my pieces?
Care instructions vary by product. We recommend handling decorative pieces with care and keeping them away from excessive heat, moisture, and direct sunlight where applicable.
Do you accept custom orders?
Custom requests may be available for selected products and occasions. Please contact us for current availability.
Do you ship across the UAE?
Yes. Delivery is available across the UAE.
What if my item arrives damaged?
Please contact us within 48 hours of delivery with photographs of the item and packaging so we can assist you.